7 Day no quibble money back guarantee

At Dream Watches we offer a 7 day money back guarantee fully subject to the goods being returned in exactly the same condition as they were supplied. In the case of new watches all protective seals must remain in place and the watch condition must be totally unblemished and unworn. Again all luxury gifts including watch winders, collectors boxes, jewellery boxes, executive toys must be returned in brand new condition with all original manufacturers packaging along with guarantee booklets and power adaptors. If you any questions relating to refunds please call us.

Damaged goods

Any goods that are received and have been damaged must be reported to Dream Watches Limited within of 48 hours of receipt.

Returning the goods

The purchaser is liable for all packaging and delivery costs. In respect of all watches it is the purchasers responsibility to ensure the goods are fully insured for loss of theft. If you happen to live close to our office then you are more than welcome to return the goods in person. We are more than happy to advise you on suitable delivery companies.

Returns procedure for all watch winder and boxes

If you are sending your item back for a refund or replacement then we would ask you to send it directly back to one of our two suppliers (we will confirm to you which one). Please make sure the item is packed in all the original packaging and box that was originally sent to you, please remember any damage caused while in transit to our supplier is your responsibility. Please also include a covering note stating Dream Watches supplied the item and include your name, address, phone number and description of fault etc...

FOR ALL QUERIES REGARDING RETURNS OR REFUNDS PLEASE TELEPHONE -

02392 556666
EMAIL: Joanne@dream-watches.co.uk

All enquiries will be answered within 3 working days

Our two suppliers for watch winders, boxes and luxury gifts are:

M.A RAPPORT & CO LTD
IVOR HOUSE
BRIDGE STREET
CARDIFF
CF10 2TH

TELEPHONE 02920 37 37 37

HILLWOOD (UK) LTD
UNIT 8, HAYLAND INDUSTRIAL UNITS
MAUNSELL ROAD
ST LEONARDS ON SEA
EAST SUSSEX
TN38 9NN

TELEPHONE 01424 854888

Please do not send any items to our main business address as all faults or exchanges are handled by our suppliers.

If you have any further questions regarding the above please free to call us
on 02392 556666 or email info@dream-watches.co.uk