At Dream
Watches Limited we offer a 7 day money back guarantee fully subject
to the goods being returned in exactly the same condition as
they were supplied. In the case of new watches all protective
seals must remain in place and the watch condition must be totally
unblemished. Again all luxury gifts including watch winders,
collectors boxes, jewellery boxes, executive toys must be returned
in brand new condition with all original manufacturers packaging
along with guarantee booklets and power adaptors. If you any
questions relating to refunds please call us.
Damaged goods
Any goods that are received and have been damaged must be reported
to Dream Watches Limited within of 48 hours of receipt.
Returning the goods
The purchaser is liable for all packaging and delivery costs.
In respect of all watches it is the purchasers responsibility
to ensure the goods are fully insured for loss of theft. If you
happen to live close to our office then you are more than welcome
to return the goods in person. We are more than happy to advise
you on suitable delivery companies.
Returns procedure for all watch winder and boxes
If you are sending your item back for a refund or replacement
then we would
ask you to send it directly back to one of our two suppliers
(we will confirm to
you which one). Please make sure the item is packed in all the
original
packaging and box that was originally sent to you, please remember
any
damage caused while in transit to our supplier is your responsibility.
Please also include a covering note stating Dream Watches supplied
the item
and include your name, address, phone number and description
of fault etc...
FOR ALL QUERIES REGARDING RETURNS OR REFUNDS PLEASE TELEPHONE
-
02392 556666
EMAIL: Joanne@dream-watches.co.uk
All enquiries will be answered within 3 working days
Our two suppliers are
M.A RAPPORT & CO LTD
IVOR HOUSE
BRIDGE STREET
CARDIFF
CF10 2TH
TELEPHONE 02920 37 37 37
HILLWOOD (UK) LTD
UNIT 8, HAYLAND INDUSTRIAL UNITS
MAUNSELL ROAD
ST LEONARDS ON SEA
EAST SUSSEX
TN38 9NN
TELEPHONE 01424 854888
Please do not send any items to our main business address as
all faults or
exchanges are handled by our suppliers.
If you have any further questions regarding the above please
free to call us
on 02392 556666 or email
info@dream-watches.co.uk
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